Hemera Consulting
L’Oréal
Context : Within the Beauty Tech team for the La Roche Posay brand, in charge of the design and international deployment of several B2C digital services related to skincare.
- Mission 1: Control of the design of services and compliance with the specifications
- Mission 2: Coordination for international deployment
- Mission 3: Implementation of a CRM activation strategy
Actions:
- Functionnal & Acceptance Tests
- Follow-up of user incidents and anomalies
- Creation of deliverables for deployment
- End-to-end monitoring and coordination (Configuration, Analytics, CRM, Tests, Integration, etc.)
- Implementation of CRM activation campaign
- Definition and monitoring of KPIs
- User training
SNCF
Within the Direction Entreprises et Agences department, in charge of the redesign of the FERIA website, covering the technical and functional scope.
Context : Project management from A to Z (framing, design, deployment) and support for the external agency in charge of web development.
Role : My role was to ensure that the client's needs were respected by the development agency throughout the design of the project.
Methodology : SCRUM
Tasks :
- Gathering user needs
- Participation in UX-UI workshops
- Prioritization & Backlog update
- Design sprints
- Leading of the different agile meetings
- Functionnal & Acceptance Tests
- User training
More details
Mondelez
Within the Sales Operation department, project management on various internal IS tools.
Context: Support of the sales team in order to keep up to date and develop the various internal tools used by the sales teams.
- Mission 1: Commercial campaign management tool dedicated to the Sales Force
- Mission 2: Product catalog tool and promotion mechanics management
- Mission 3: Sales Forecasting Tool
Role: Responsible for the quality of the various internal tools of the Sales teams. In charge of identifying, qualifying and prioritizing reported anomalies, assigning them to the development agency and guaranteeing their delivery to the client.
Actions:
- Follow-up of user incidents and anomalies
- Gathering user requirements and formalization in specifications for evolution
- Implementation of "High Time" campaigns: retroplanning, data integration, tests & acceptance
- Implementation and analysis of a sales recommendation algorithm to support salespeople and adjust their sales volumes
- KPI reporting
- User training
English 
French