{"id":16609,"date":"2026-06-08T08:42:13","date_gmt":"2026-06-08T08:42:13","guid":{"rendered":"https:\/\/romaindaigmorte.com\/?post_type=portfolio&#038;p=16609"},"modified":"2026-06-08T08:49:50","modified_gmt":"2026-06-08T08:49:50","slug":"generali","status":"publish","type":"portfolio","link":"https:\/\/romaindaigmorte.com\/en\/portfolio\/generali\/","title":{"rendered":"GENERALI"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Pour le compte de l&rsquo;agence WITIVIO, accompagnement du client GENERALI dans la cr\u00e9ation d&rsquo;un POC, une application Microsoft Teams aliment\u00e9 par Copilot Studio<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">July 2025 - October 2025 (4 months)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SITUATION : <\/strong>Generali France, l&rsquo;un des principaux assureurs en France avec plus de 9 300 collaborateurs, faisait face \u00e0 un volume croissant de tickets IT Support Desk, g\u00e9n\u00e9rant une surcharge de travail pour les \u00e9quipes IT internes et une inflation des co\u00fbts op\u00e9rationnels. Pour y r\u00e9pondre, Generali a mandat\u00e9 WITIVIO afin de d\u00e9velopper un POC s&rsquo;appuyant sur Microsoft Copilot Studio, un prototype rapide visant \u00e0 \u00e9valuer le potentiel de l&rsquo;automatisation par l&rsquo;IA au sein de l&rsquo;\u00e9cosyst\u00e8me Microsoft Teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TASKS :<\/strong> D\u00e9finir et piloter la livraison d&rsquo;une application Microsoft Teams int\u00e9grant des fonctionnalit\u00e9s IA via Copilot Studio, du cadrage jusqu&rsquo;au lancement en b\u00eata et au d\u00e9ploiement en production, avec pour objectif une r\u00e9duction mesurable du volume de tickets IT et des co\u00fbts associ\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ACTIONS :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Definition and scoping of the POC with key stakeholders<\/li>\n\n\n\n<li>Coordination of beta testers and feedback collection cycles<\/li>\n\n\n\n<li>Design and prioritization of the product backlog and feature roadmap<\/li>\n\n\n\n<li>Sp\u00e9cification et livraison d&rsquo;un dashboard de suivi des incidents r\u00e9seau en temps r\u00e9el<\/li>\n\n\n\n<li>Sp\u00e9cification d&rsquo;un flux de cr\u00e9ation de tickets par IA (anomalie &amp; service request) via prompt en langage naturel<\/li>\n\n\n\n<li>Sp\u00e9cification d&rsquo;un module de suivi et de modification des tickets en cours<\/li>\n\n\n\n<li>Mise en place et configuration d&rsquo;un chatbot Copilot Studio avec une Knowledge Base sp\u00e9cifique \u00e0 l&rsquo;environnement Generali<\/li>\n\n\n\n<li>Tests fonctionnels &amp; recette<\/li>\n\n\n\n<li>Coordination of the go-live deployment across the internal Generali network<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>RESULTS :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>POC delivered within a tight timeline, validating the technical and business feasibility<\/li>\n\n\n\n<li>B\u00eata lanc\u00e9e avec succ\u00e8s aupr\u00e8s d&rsquo;un groupe d&rsquo;utilisateurs internes s\u00e9lectionn\u00e9s<\/li>\n\n\n\n<li>Application d\u00e9ploy\u00e9e en production sur l&rsquo;ensemble du r\u00e9seau interne Generali France (~9 300 collaborateurs)<\/li>\n\n\n\n<li>Target: 50% reduction in new IT Support Desk tickets<\/li>\n\n\n\n<li>Automation of repetitive IT support tasks, reducing operational costs<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Pour le compte de l&rsquo;agence WITIVIO, accompagnement du client GENERALI dans la cr\u00e9ation d&rsquo;un POC, une application&#8230;<\/p>","protected":false},"author":2,"featured_media":16610,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"portfolio_category":[95],"class_list":["post-16609","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio_category-freelance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GENERALI - Romain Daigmorte - Product Owner Web &amp; 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