{"id":16609,"date":"2026-06-08T08:42:13","date_gmt":"2026-06-08T08:42:13","guid":{"rendered":"https:\/\/romaindaigmorte.com\/?post_type=portfolio&#038;p=16609"},"modified":"2026-06-08T08:49:50","modified_gmt":"2026-06-08T08:49:50","slug":"generali","status":"publish","type":"portfolio","link":"https:\/\/romaindaigmorte.com\/en\/portfolio\/generali\/","title":{"rendered":"GENERALI"},"content":{"rendered":"<p class=\"wp-block-paragraph\">On behalf of the agency WITIVIO, support for the client GENERALI in the creation of a Proof of Concept (POC), a Microsoft Teams application powered by Copilot Studio<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">July 2025 - October 2025 (4 months)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SITUATION : <\/strong>Generali France, one of the leading insurers in France with over 9,300 employees, faced a growing volume of IT Support Desk tickets, creating workload pressure on internal IT teams and inflating operational costs. To address this, Generali engaged WITIVIO to develop a POC leveraging Microsoft Copilot Studio \u2014 a rapid prototype to assess the potential of AI-powered automation within the Microsoft Teams ecosystem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TASKS :<\/strong> Define and manage the delivery of a Microsoft Teams application integrating AI features via Copilot Studio, from scoping to beta launch and production rollout, targeting a measurable reduction in IT support ticket volume and associated costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ACTIONS :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Definition and scoping of the POC with key stakeholders<\/li>\n\n\n\n<li>Coordination of beta testers and feedback collection cycles<\/li>\n\n\n\n<li>Design and prioritization of the product backlog and feature roadmap<\/li>\n\n\n\n<li>Specification and delivery of a real-time network incident dashboard<\/li>\n\n\n\n<li>Specification of an AI-powered ticket creation flow (anomaly &amp; service request) via natural language prompt<\/li>\n\n\n\n<li>Specification of a ticket tracking and editing module<\/li>\n\n\n\n<li>Setup and configuration of a Copilot Studio chatbot with a Generali-specific Knowledge Base<\/li>\n\n\n\n<li>Functional &amp; acceptance tests<\/li>\n\n\n\n<li>Coordination of the go-live deployment across the internal Generali network<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>RESULTS :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>POC delivered within a tight timeline, validating the technical and business feasibility<\/li>\n\n\n\n<li>Beta successfully launched with a selected group of internal users<\/li>\n\n\n\n<li>Application deployed in production across Generali France's internal network (~9,300 employees)<\/li>\n\n\n\n<li>Target: 50% reduction in new IT Support Desk tickets<\/li>\n\n\n\n<li>Automation of repetitive IT support tasks, reducing operational costs<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Pour le compte de l\u2019agence WITIVIO, accompagnement du client GENERALI dans la cr\u00e9ation d\u2019un POC, une application&#8230;<\/p>","protected":false},"author":2,"featured_media":16610,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"portfolio_category":[95],"class_list":["post-16609","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio_category-freelance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GENERALI - Romain Daigmorte - Product Owner Web &amp; 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